Mass General Hospital - Department of Radiology - QME
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Guiding Radiology to Success
Training and Development - Internal Programs




QME LEADERSHIP DEVELOPMENT PROGRAMS

The following list of courses is customized to the Radiology Department’s specific needs through the appropriate use of case studies and collaboration with clinical resource experts within the department.

The QME department offers a variety of content delivery options, scheduling flexibility and the potential of one-on-one coaching in any of the defined areas.

This list provides a menu of prepared courses, however, QME will conduct on-going training needs assessments and offers specific courses based on departmental-wide needs analysis.

FY’07 QME Leadership Development Program

The QME 2007 Leadership Development Program is launched with Spring Courses, Building Highly Effective Teams and Quality Management Principles and Practices

The FY’07 Leadership Program has NEW features aimed at demonstrating employee learning outcomes and training and development ROI. Yes, that is correct, Return On Investment, (ROI) in Adult Learning and Workforce Development!

The strategic vision of adding these new features relate to incorporating  a  “Blended Learning“ approach and assessment driven tools to measure changes in Knowledge, Skills, and Values that translate into changes in behavior and results in our Radiology Organization. The outcomes intended will provide effective program evaluation that demonstrates Kirkpatrick’s Four levels of Evaluation: Reaction, Learning, Behavior and Results.

The specific programmatic changes include:

  • Participants complete pre- assessments and post assessments related to the Leadership topic and learning objectives.

  • Upon completion of the “live” course, the participants have the option to complete an online module in our EPRO – (E-learning management system) to reinforce the key concepts of the course and its intended learning outcomes.  This step of the new “blended learning”  approach will demonstrate changes in content knowledge and values and  attitudes.

  • The benefit of the Online EPRO Module is the increased self confidence of the participant with level of knowledge and the fact that the participants will have training documentation.

  • The EPRO- E-Learning Management System includes a tracking system that will provide managers the opportunity to provide recognition to the participant and be included in that employee’s performance management.

The model is based upon the values and beliefs that the Radiology Department is committed to the notion that leadership skill development and employee empowerment is integral to our employee stakeholders as well as to the quality of our patient care operational excellence.

Leadership courses are custom designed and retro-fitted to each target audience. The program is marketed and promoted to all Radiology employees who have the option to self-identify the interest in professional development or whose managers may identify them as emerging leaders.

There were 3 target audiences:

  1. Operations Managers, Technical Managers and Supervisors

  2. Technologists, Nurses, and Professional Staff

  3. Clinical Support and Administrative Support



COURSE DESIGN AND DELIVERY FORMAT

Course content delivery varies due to the specific scheduling demands of divisions or targeted audiences. Each course format is designed in ”building block” or module formats so that materials can be segmented and customized.  Each course will be customized in concert with prospective participants serving in a steering /advising capacity. Each course will have measurable learning objectives stated, adhere to adult learning theory and apply various learning style approaches in content deliverables. Self-assessment tools, outcomes assessment and quality produced reference materials are incorporated into each course design when appropriate.


MANAGEMENT DEVELOPMENT COURSES (TRAINING AND DEVELOPMENT)
Information: June Cowen



Managing Change in Complex Organizations

As leaders in organizations, our ability to anticipate and understand change is an important characteristic for professional success. The personal mastery of change management relies on recognizing the stage of change both in the individual and in the organization. In this seminar, you will assess behaviors associated with the cognitive and developmental stages of change. Using the Transition Grid Model in experientially based exercises, you will practice developing positive actions to address resistance to change.  Complex organizations often require the  “Influence Without Power” model to effectively manage organizational change and the class will participate in a team case scenario applying this model.


Building Highly Effective Teams

A custom designed course for Radiology Department staff at all levels of the organization to assess the stages of team development and to match individual motivation factors, accountability and communication patterns to organizational outcomes. The MBTI profiles will be used as a framework to focus on individual assessment matched to organizational assessment. Radiology case scenarios will provide the contextual framework to identify the various types of teams in Radiology advance the high performing team model.


Quality Management Principles and Practices

The Quality Management Principles and Practices Course provides an opportunity for our Radiology workforce to link our Leadership’s vision of the quality of patient care and operational excellence into our daily work habits and problem solving culture.

A successful Radiology Department team depends on its team members to be able to assess what needs to be done and have a strong working knowledge of the tools to apply to develop a logical, organized process to solve problems with the highest probability of success.

Most people use problem solving skills everyday, yet, often performed subconsciously! However, complex, interdependent systems in an organization often require a structured systems approach to examine each step of the processes when a problem arises.

Join the QME staff in the dialogue about Quality and the application of Problem Solving Methodology in Radiology case examples.


Effective Managerial Coaching and Communication

Developing and retaining the best talent is the single most critical management skill needed in today’s highly competitive organizations.  Effective coaching relies on developing an understanding of a business unit’s key competencies and take steps to design an engaging work environment that creates a sense of commitment to that understanding.  Coaching improves the bottom line in organizations because it gets to the heart of productivity.  Well-developed coaching skills create the best fit for your team and your organization. The PDI "Leaders as Coach Workbook" and Gap Analysis Model will provide the structured learning tools.


Transitioning From Peer to Supervisor

A course designed to provide a managerial bridge for new and emerging and prospective leaders within an organization:

  • The fundamentals of people and process management competency framework and an overview of various leadership models
  • Personal vision and values assessments and an understanding around alignment with organizational vision and values assessments


Conflict Management and Negotiation Skills

Participants will assess their own conflict management style and learn the five effective styles of conflict management.  Effective communication styles, dynamic and active listening practice and constructive feedback skills will be segments of the course.  Using the Negotiation Skills Model, participants will lead a collaborative negotiation using a Radiology case study.


MBTI Styles And Optimal Team Performance

This course provides individual MBTI assessment and teaches participants to appreciate the similarities and differences of types of team members’ results in improving the effectiveness of your team. The MBTI measures preferences and styles, not abilities or skills:

  • The greater the interdependence of different work groups
  • The need to influence outcomes
  • The demands for workplace synergy
  • The critical impact of identifying team strengths and clarifying team behavior


Writing Workshops

Small, peer group writing workshops are availaible upon request.

Specific areas of focus may include:

  • "Business Communications Through Effective Use of Email"
  • "Writing and disseminating information about meetings, work process instructions and meeting management writing"
  • " Informal and formal business presentation writing, proposals, and incident report writing"

Practical case study role-plays managing difficult situations transitioning for a peer to a supervisor and effective reaching across functions within your department scope



CAREER / PROFESSIONAL DEVELOPMENT COURSES (TRAINING AND DEVELOPMENT)
Information: June Cowen



Radiology New Employee Orientation (RNEO)

Radiology New Employee Orientation (RNEO) is conducted periodically based on the number of new employees coming into the department. RNEO is part of a three-stage orientation process for all new employees in the department. The orientation process consists of MGH Orientation, RNEO, and the area orientation with competency-based training (CBT). The program is held every month in a half-day format.

The general department orientation covers the department’s mission, vision, and values; customer service expectations; strategic and operational goals.  New employees have the opportunity to meet senior physician and administrative leadership.  Dr. James Thrall, Chairman, and Denise Palumbo, Administrative Director, are very proud and committed to leading RNEO for all new hires.

MGH Radiology has been a leader in providing high quality, compassionate care to patients through the use of medical imaging. RNEO emphasizes the department’s high standards of excellence and customer service expectations.  Each and every member is expected to adhere to these standards and to work with their colleagues to aspire to be the best leader in the total healthcare market.


Preceptor Development Training Program - 4 CEUS

The Preceptor Development Training Program prepares qualified professional and advanced practice technologists to serve as clinical preceptors for new and experienced technologists at Massachusetts General Hospital.

The model supports adult learning theory within a creative learning environment as well as the development of role models for those involved in the program.  New and experienced technologists who will have clinical learning experiences facilitated by radiology preceptors who are experienced Radiologic Technologists.  Through this workshop preceptors will explore the roles of educator, role model, facilitator, and clinical “coach” as well as a partner in planning and guiding clinical experiences, professional socialization and role transition.


Student Mentor Training Program - 4 CEUS

The Student Mentor Training Program is a 4 hour course that is designed to prepare our MGH Radiologic technologists to better assist students placed in our Clinical Site. There is a focus on Adult Learning principles and styles and assessment of competency driven skills management. Other topics presented within the program include diversity, communication and problem solving.


Heartsaver CPR Course- Basic Life Safety for Non Clinical Staff

A basic Life Safety Course offered to our non clinical staff. Employees participate in the American Heart Association Certificate course taught by our Radiology Department Certified staff.


Spanish in Radiology Program

Project Goals

  • To expand the cultural competency of the front line and health providing staff at Mass. General radiology department
  • To train front line staff in dialogues/scripts that will help them provide better customer service in Spanish

Description

  • This double pronged project will provide linguistic and culturally appropriate competencies to better serve the Hispanic sector of patients at Massachusetts General Hospital Radiology Department

Project Components

  • Flexible curriculum based on specific needs of Massachusetts General Hospital Radiology Department
  • Onsite Spanish instruction and Cross Cultural Communication Workshop
  • Cd’s with practice dialogues for participants of Spanish classes
  • Peer mentoring model

Introductory Practice Session - Sample Spanish Dialogue Scripts Available for Download in .pdf


MBTI Personality, Motivation and TEAMS

Department teams have had the opportunity to work together to understand the MBTI tool. The Meyers Briggs Type Indicator (MBTI) can be a powerful lens for individuals to reflect upon current roles and the next steps toward career fulfillment within your work group. Learn about personality styles and career motivators to leverage style, strengths and preferences into a highly effective team.



EDUCATION AND TRAINING CONSULTING SERVICES (TRAINING AND DEVELOPMENT)
Information: June Cowen



E- Presentations (E-PRO): On-line Learning Management System
Online Learning Content for specific technical, clinical, modality or managerial needs:
Healthcare Compliance:

All Radiology staff are required to complete online competency based health care curricula based upon JCAHO health and safety guidelines. The training content offered focuses on healthcare professionals and include the following categories:

  • Fire Safety
  • Electrical Safety
  • Infection Control (including Standard Precautions & Transmission Based Protocols, Blood borne Pathogens, TB Awareness)

Other topics such as Sentinel Event Reporting, Work Place Violence, and HIPAA compliance are also covered.

Each staff member must complete assigned curricula prior to their annual evaluation.

Technical: Information Systems (IS)

  • IDXRAD
  • PACS/AMICAS/RADWHERE
  • MagView Breast Imaging Patient Reporting

Clinical

  • Nuclear Medicine Aseptic Technique Training Program
  • Ultrasound Ergonomics Training
  • Hand Hygiene

Managerial

  • MGH Men Against Abuse
  • Critical Success Factors in Workforce Development AHRA- May 2007
  • Building Highly Effective Teams  May 2007
  • Quality Management Principles and Practices , June 2007



Competency Based Training

This program was modeled after the MGH Center for Clinical and Professional Development nursing orientation.  The program is designed to orient new employees to the MGH, to the Department of Radiology, and to their respective areas.

Competency based training is a process by which each individual in the organization is evaluated for objective, quantifiable skills and knowledge that allow the individual to successfully complete job-related tasks and make safe and effective use of equipment.