Mass General Hospital - Department of Radiology - QME
welcome
Guiding Radiology to Success
About Us

ABOUT QME
MISSION STATEMENT
OPERATING OBJECTIVES
ORGANIZATION




ABOUT QME

Quality Management & Education (QME) is the internal consulting team for the Department of Radiology at Massachusetts General Hospital.  QME is responsible for supporting Radiology operations and maintaining the department’s commitment to the provision of educational opportunities for frontline staff and operations managers.





MISSION STATEMENT   

  • To Lead: Create and support a collaborative approach for decision making through training, education, process improvement and information technology

  • To Partner:
    • Internal focus: Develop a network of relationships within each Radiology operational area to enable and facilitate continuous improvement

    • External focus: Seek new opportunities to collaborate with departments both within and outside of Massachusetts General Hospital

  • To Innovate: Promote alternative thinking for creative solutions, which will increase service, enhance revenues, decrease costs and improve the overall delivery of patient care



OPERATING OBJECTIVES

Patient Focused Care
Business Operations
Fiscal Accountability and Performance
Training and Development



Patient Focused Care
  • Ensuring the highest patient safety standards
  • Increasing patient satisfaction
  • Proactively assessing risk in the clinical operations


Business Operations

  • Optimizing resource utilization (staff, equipment, facilities, etc.)
  • Leveraging data and information for outcomes assessment
  • Developing an information technology infrastructure to facilitate operational performance
  • Continuing improvement initiatives with both our internal and external customers


Fiscal Accountability and Performance

  • Decreasing costs
  • Streamlining operations
  • Identify new opportunities for growth


Training and Development

  • Implementing annual competency based training
  • Conducting leadership and management development programs
  • Creating alternative education models
  • Aligning technical training with department wide resource development



ORGANIZATION

Steering Committee
Team
Roles and Responsibilities


Director, Quality Management & EducationSteering Committee


Steering Committee:

Denise Palumbo, RN, Administrative Director
James Thrall, MD, Chairman
Daniel Rosenthal, MD, Vice Chairman


Team:

Benjamin Asfaw, MHSA – Director
June Cowen, MS – Sr. Project Specialist
Pavel Rabiner, MBA – Sr. Project Specialist
Joanna Daniluk – Project Coordinator and Data Specialist


Roles & Responsibilities

Steering Committee:
  • Monitors strategic direction for department
  • Resolves external issues affecting progress
  • Approves scope, timeline, and budget

Director:

  • Sets strategic direction for department
  • Establishes program management infrastructure
  • Establishes approach and timeline for project delivery
  • Measures and monitors progress to ensure projects are delivered on-time and meets or exceeds expectations
  • Defines resource requirements and allocate resources across releases so that they are utilized effectively

Project Specialist:

  • Measures and monitors progress to ensure project is delivered on-time, within budget and meets or exceeds expectations
  • Determines the approach and timeline of project
  • Defines roles and expectations of team members and ensures timely feedback
  • Ensures resources are utilized effectively
  • Guarantees proper documentation collected for decision making